5 Reasons Why a Field Service Management App is a Must for Field Technicians

5 Reasons Why a Field Service Management App is a Must for Field Technicians

Today’s customers have digital channels to get information and make quick decisions, especially in B2B. With all these choices, it’s not uncommon for business owners to feel like they are drowning. A manual hiring process is rarely a good idea, particularly in the services industry. Time-consuming and inefficient, it’s better to automate as much of the process as possible so that you can focus on more important things, like your customers.

A field service management app can transform your business operations and bring you to a whole new level as a go-to services operator. Zuper is a wonderful SMB software solution that can provide your services business with all the right tools you need to manage your technicians in the field and their job workflows right out of the box. Timesheets, dispatch, job costing, and more are available through an intuitive user interface.

Their field service management app is the best way to keep your business running smoothly and efficiently. Service technicians are the backbone of your company, and they need a mobile app that can help them work better, faster, and smarter.

In this day and age, field service management apps are a must for field technicians because they help increase employee productivity, business profits, and overall customer satisfaction. Zuper boasts a 30% increase in revenue on average by customers that use their field service software solutions.

If you want to provide an exceptional experience for your customers, you need a field service management app. This application can help you manage all aspects of your business, from services scheduling, dispatching, estimates, job workflows, and customer management to simple & seamless invoicing too.

Let’s look at some of why you should consider using a field service management app for your business.

1.      Simple Login & User Sign Up Features

The first step in using any mobile app is signing up or logging in. This process can be done quickly on the Zuper field service management apps. You can use your existing email address or create a new account, depending on whether you want to use your company email address or personal email address. Once you have signed up, you will receive an activation email from the app developer that needs to be confirmed before you can start using it, or else access will be denied unless you update your password.

You will just need to enter a few details like your name, email address, and phone number, and you’re all set. You can even sign-up using Facebook or Google accounts, making it even easier to set up an account on the app.

2.      Omnichannel Job Booking Experience

Field services often require multiple appointments at different locations for different days and times. This type of service scheduling is challenging and may result in various bookings simultaneously, conflicting with one another. This conflict is challenging to get under control when you are scheduling bookings manually. Not only is it challenging but also time-consuming and a waste of resources. Your resources are better spent on marketing and office management than manually scheduling and booking appointments.

3.      Rich Content Management System

Our rich content management system allows you to create beautiful landing pages and manage all your content from one place. It also lets you add videos and photos easily to showcase your most important features on your website landing page, for example!

4.      Ultimate Customer Service Experiences

A rich content management system is one of the essential features that you can look for when choosing a field service management app. The reason being is that it gives you access to all of your company documents, including contracts, quotes, and more. This app access means that if a customer has a question about an invoice or contract agreement, they will be able to find the answer easily within their mobile device.

5.      Accept Mobile Payments

Another essential feature of any field service management app is its ability to provide customers with an ultimate customer service experience. This customer access includes having real-time updates on their repair status and having access to live chat support from technicians using the app during their repair process. This type of customer service helps companies like yours stand out from competitors who don’t offer these same services through their mobile app platform.

Understanding Field Management with Zuper

Field technicians are often on the road and moving around consumes a lot of their time. But how much? Do you know? Field service management apps are an ideal solution to this problem – it allows techs to work quickly and more effectively. Field technicians are tasked with maintaining the highest level of customer satisfaction by providing timely services on a daily basis. However, many enterprises have limited resources and face challenges real-time location tracking of their service technicians out in the field.

This field service app is a must for field technicians. With the help of this app, you can easily connect to your customers and provide them the services they need faster. You can track the location of your technicians and monitor their workflow activities while they are on the job, all while automatically tracking their timesheets too.

If you have been looking for a field service management software, then you have come to the right place. With the Zuper field service management application, companies can track their field technicians’ current locations and assign tasks from any channel (e.g., mobile, chat, email). Zuper is an easy-to-use field service management app that allows your field staff to track time and expenses, schedule appointments, accept mobile payments, etc. that you should really consider using for your services business.

Hundreds of customers big and small rely on their suite of field service software solutions to bring greater efficiencies, productivity, and profitability to their businesses far greater than they were able to achieve prior. You can try Zuper’s field service management app free for 14-days too and we’re sure you’ll be glad you did once you see how simple, yet powerful this solution will be for your business.

John Norwood
John Norwood is best known as a technology journalist, currently at Ziddu where he focuses on tech startups, companies, and products.